apparel markets. Our mission is to provide quality service to JiffyShirts customers and make online buying experience as easy and accessible as possible.  As we expand operations into Canada, we are seeking new team members to join our Customer Experience Team based in the Greater Toronto Area. Customer satisfaction is at core in our day to day decision. We don't read scripts and quote policy. We fix the problem and prevent it from happening again. We are a high-performing team who prides ourselves on outstanding customer satisfaction ratings and an incredibly loyal customer base. You will drive continuous improvement and have an enormous impact on our customer’s experience. 


*Candidates preferably live in Durham Region, Northumberland County, Scarborough, or Peterborough. 

*Successful applicants will be invited to join our training accelerator paired with our most experienced international team members. 

*Team members will have the option of working in our office or from home. 


  • Answers inquiries by delivering desired information; researching, locating, and providing informatio
  • Resolves problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, and escalating unresolved problems to dig into root of the cause
  • Determines action items by effectively communicating with both customers and suppliers.
  • Keeps equipment operational by following established procedures and timely reporting malfunctions.
  • Enhances JiffyShirts' reputation by taking ownership to accomplish new customer inquiries as well as explore opportunities to add more value to job accomplishments
  • Requirements 

We're seeking ambitious, empathetic problem solvers looking to join a fast growing team.
  • Customer service experience
  • Working in e-commerce, clothing, logistic, or service industry is a plus
  • Active online shoppers are preferred
  • Self-starter with strong work ethic
  • Ability to effectively manage multiple priorities and adapt to change within a fast-paced work environment.
  • Professional and friendly attitude with an ability to quickly develop a lasting and effective rapport with customers.
  • Strong reading, writing, verbal, and arithmetic skills
  • Must be able to work 40 hours a week in Eastern Canada Timezone
  • College Diploma or University degree preferred
  • Experience with Zendesk, social media, and chat is a plus
  • Experience with embroidery, vinyl heat press or screen print t-shirts is a plus
  • A second language is a bonus
  • Opportunities to grow within the company
  • Generous compensation and Employer paid benefits
  • High-caliber team with proven results
  • Perks of getting lots of clothing!
  • Flexible working environment
We are leaders in marketing validation, known for delivering proven growth programs for our clients. We deliver results for clients fast, as a premium solution, with high touch service. 

As Executive and Office Assistant, you will support our CEO's scheduling and priorities, and assist the Operations Team to ensure daily business operations are smooth and flawless. You will take a conscientious, hands-on approach to deliver high quality and precise work. A methodical approach is essential, to complete routine day to day tasks, and manage changing calendars, priorities, and timelines. You will carry a high level of professionalism, discretion and confidentiality. 

Are you
  • Disciplined to complete high quality and precise work to get things done right?
  • Careful and deliberate in the serious undertaking of defined work?
  • Able to complete repetitive routines, within established systems, standards and procedures?
  • Able to follow up with very little delegation?
  • Comfortable working alone, focused primarily on completing tasks?
  • Manage email, phone, and meeting schedule correspondence at the executive level.
  • Continuously detail and subtask all CEO priorities and ensure they are being completed on a timely manner.
  • Manage calendar to ensure it reflects the CEOs top priorities, the relevant players are included in the right meetings, and sufficient time is booked for unplanned interactions.
  • Provide personal assistance to CEO including trip planning, management of properties, repairs and maintenance, expense tracking, booking personal appointments, and document management, and more.
  • Greet visitors, answer main phone line, and direct as necessary.
  • Maintain office happiness - order office supplies, and maintain office cleanliness by arranging repairs and updates.
  • Manage the corporate travel program - arrange and finalize travel itineraries in coordination with our travel agent and finance team; identify efficiencies through reporting.
  • Organize documents to include filing, mailing and scanning.
  • Manage office resources and liaise with building management regarding all tenant issues.
  • Support team happiness programs + social events.
  • 3+ years in an administrative position with some experience in having supported an individual or executive team.
  • Experience working in a tech or marketing company is a plus.
  • Strong computer skills; highly proficient in gSuite (gMail, gCal, gDrive).
  • Comfortable communicating at all management levels.
  • Excellent business acumen and ability to exercise sound judgment and prioritization.
  • Able to observe and maintain the utmost confidentiality.
  • Strong communication skills, written and verbal.


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